Sales automation workflow
Barceló Hotel Group
Hospitality · global hotel group · in collaboration with the agency team
The problem
Guests who started a booking and left were rarely brought back, enquiries waited on manual replies, and email was not converting at the rate a brand of Barceló’s size deserved. Across hundreds of hotels, every one of those gaps was revenue the group had already paid to attract.
My approach
I mapped the booking journey end to end and automated the moments that lose money: an abandoned-booking sequence that returns guests to the dates they chose, fast follow-up after every enquiry, and booking emails triggered by what each guest actually did. The 20+ landing pages I built for hotels around the world feed the same flows, Facebook ads drive traffic into them, and the Barceló app on the App Store and Google Play gives returning guests a one-tap way to book.
Tools
- Booking automation
- Abandoned-booking recovery
- Follow-up email sequences
- 20+ landing pages
- Meta Ads
- Google Analytics 4
- Search Console
- iOS + Android app
Results
Revenue impact
Recovered bookings and timely follow-ups convert demand the hotels had already paid to attract, so each one is revenue at no extra acquisition cost. And with +400% qualified leads, the reservations team spends its time on guests who are ready to book.